Frequently asked questions
Messaging
Section titled “Messaging”Why can’t I send a normal message to a customer?
WhatsApp only allows free-form messages within 24 hours of the customer’s last message. After that, you need to send an approved template. When the customer replies, the window opens again. The bar above the composer shows how much time is left.
How long does template approval take?
Usually a few minutes, but Meta can take up to 24 hours. Click Sync on the Templates page to check. If a template is rejected, edit it and check that it’s in the right category and that every variable has a realistic sample value.
Can I keep using WhatsApp on my phone?
Only if you connect with Connect Business App and keep the WhatsApp Business App installed. A number connected with Connect Whatsapp Business works only through Wabot. See Connect WhatsApp.
How many messages can I send per day?
Meta sets a daily limit on how many different customers you can message, called your messaging tier. It starts at 250 and goes up to 2K, 10K, 100K and then unlimited as you send good-quality messages. Your current tier is shown in the inbox header.
Why did my number’s quality rating drop?
Customers blocked or reported your messages. Only message people who opted in, make messages relevant, and don’t send too often. Use Message Settings to limit the sending speed.
Account
Section titled “Account”What is Test Mode?
Test Mode lets you try Wabot with up to 3 verified test numbers without messaging real customers. Switching to Live Mode deletes test data. See Quick start.
How do I add funds?
Go to Settings → Pricing → Wallet. Online top-ups currently support INR. See Billing.
What file sizes are supported?
| Upload | Limit |
|---|---|
| Contact import (.xls, .xlsx, .csv, .doc, .docx, .vcf) | 5 MB |
| Product CSV | 5 MB |
| Instagram / Messenger image | 8 MB |
| Instagram / Messenger video | 100 MB, up to 60 seconds |
| Agency logo / favicon | 2 MB |
Automation and AI
Section titled “Automation and AI”My workflow doesn’t run. What should I check?
Make sure both the master workflow and the child workflow are switched on, and that the trigger’s platform and message type match what the customer sent.
Why isn’t my AI bot replying?
Check three things: Bot Response is on for the number (Settings → Meta Platforms), the bot is in Live mode (or the customer is a test number), and the AI switch is on in the conversation.
Developers
Section titled “Developers”I get “jwt malformed” from the API.
Send the token on its own in the Authorization header, without Bearer . See Authentication.
Where do I find my API credentials?
Developer → Developer Credentials in the Wabot app.
Still stuck?
Section titled “Still stuck?”Visit the support portal and we’ll help.